Take customer support to new heights with Service Cloud
Salesforce Service Cloud is a cloud-based platform for personalised customer support. It unifies customer data and streamlines support processes with automation tools and AI-powered features to enhance efficiency and the customer experience. We specialise in Service Cloud solutions for world-class customer service. Our custom solutions optimise efficiency, scale operations, and empower teams to deliver exceptional personalised service.
Are you struggling to provide top-notch customer service while juggling multiple channels and systems? It’s time to discover why Service Cloud is a must-have for your business. With powerful tools to streamline your customer service operations and boost productivity, Service Cloud offers a range of benefits to help you drive business growth and customer satisfaction.
Service Cloud provides a single, centralised platform to manage customer interactions across email, social media, and phone.
With automated workflows and an intuitive interface, agents can resolve customer issues faster and more efficiently.
Service Cloud allows agents to deliver personalised and consistent service across all channels, increasing customer satisfaction.
Service Cloud is highly scalable, making it suitable for businesses of all sizes that want to accommodate growth and expansion.
Service Cloud provides real-time dashboards and reporting, enabling your business to monitor performance and track KPIs in real time.
Streamline operations and unlock additional functionality through integration with other Salesforce products and third-party apps.
Automation capabilities like case routing and escalation, enable your team to reduce manual processes and improve efficiency.
Service Cloud is accessible from any device, empowering your support team to provide guidance to customers from anywhere at any time.
Our Salesforce experts have a comprehensive understanding of customer service and know how to optimise Service Cloud to its full potential. We analyse your business and deliver tailored solutions that drive results and sharpen your competitive edge when it comes to CX. Our services include:
Deliver exceptional customer service with a comprehensive contact centre solution, support for multiple channels and AI-powered tools.
Provide customers with a seamless, multi-channel support experience, with support for phone, email, social media, chat, or wherever your customers want to contact you.
Empower your customers and support agents with a centralised knowledge base powered by AI, to provide accurate and relevant information.
Track customer inquiries, from initial contact to resolution, with a comprehensive case management system.
Manage internal employee service requests, such as IT support and HR inquiries, with a dedicated employee service management system.
Streamline partner and vendor support inquiries with a comprehensive system for tracking and managing support requests.
Use AI-powered chatbots to provide instant support, answer FAQs, and free up support agents to handle more complex inquiries.
Schedule and manage field service appointments easily, with real-time scheduling, dispatching, and status updates.
Integrate with your telephony system to provide seamless phone support, with automatic call logging and screen pops.
Empower customers to find answers and solve problems on their own, with a knowledge base and self-service portal.
Streamline warranty and repair management processes with a comprehensive end-to-end system for tracking and managing repairs.
Track and manage Service Level Agreements (SLAs) to ensure your team resolves inquiries within agreed timeframes.
Monitor and respond to customer inquiries on social media channels with real-time insights and analytics.
Empower service agents to provide exceptional customer support from anywhere, with mobile capabilities for smart phones and tablets.
Build a branded customer community where customers can help each other, find answers, and share ideas.