SenseMaker Jose Luis Clua Named a MuleSoft Ambassador
At MakeSense, we believe the best technology outcomes come from people who combine deep expertise with a genuine commitment to helping others succeed. That is why we are proud to celebrate an important milestone for one of our own: Jose Luis Clua has been named a MuleSoft Ambassador. This is a personal achievement for Jose, […]
Modernise Without the Mayhem: The Smart Way to Handle Legacy Systems
Across Australia, organisations are under increasing pressure to innovate while maintaining stable operations. According to McKinsey, 70% of digital transformations fail due to system complexity and poor integration planning. Yet, replacing legacy systems outright can cost millions and disrupt critical operations. The challenge is clear: how can organisations modernise without risking what already works? For […]
Why Real-Time Data Is the Secret to Smarter Decisions
Timing is everything in a data-driven economy, yet most organisations are still operating with outdated reports and siloed systems that delay decision-making. A Salesforce study found that businesses use over 1,000 applications, but only 29% of these are integrated, resulting in inefficiencies and slow responses. When every second counts, from field operations to finance, real-time […]
Retail Reimagined: The Big Shifts Shaping Australian Retail & E-Commerce in 2025
Australian retail is entering a defining phase. In 2024, 9.8 million households shopped online, spending $69 billion, a 12% increase from the previous year. Online shopping now accounts for almost one-fifth of total retail spend, confirming a permanent shift in how Australians make purchases. This blog examines how retail and e-commerce in Australia are being […]
Why a 360° Customer View Is the New CX Benchmark
The Salesforce Connectivity Benchmark Report 2025 shows Australian companies operate an average of 897 applications, with 45% managing over 1,000 systems. Yet most remain disconnected, preventing teams from sharing data and delivering seamless, personalised experiences. This fragmentation leads to duplicated effort, inconsistent data, and disjointed customer experiences (CX). For businesses competing on service and personalisation, […]
Inside the Engine Room: How MakeSense Delivers for the NSW Public Sector
Behind Every Great Digital Government Service Is a Smart Delivery Framework Digital transformation in government is no longer just about putting services online. It’s about designing responsive, inclusive, and built systems for real-time delivery, especially when those systems span multiple departments and technologies. For the NSW Department of Customer Service (DCS), delivering services like the […]
Digitising Public Services Together: MakeSense and the NSW DCS Opportunity
The NSW Government has committed to becoming the world’s leading customer-centric government by 2030. The Department of Customer Service (DCS) is at the centre of this ambition, which leads the charge with forward-thinking programs such as the OneCX Program, Digital Driver Licence, Digital Birth Certificates, and the Savings Finder. These projects signal a move toward […]
How MakeSense Delivers High-Impact MuleSoft Solutions
Explore real-world MuleSoft success stories from Nikon and T2. Discover how scalable API-led integrations drove performance, resilience, and digital transformation.
Our Journey to Salesforce Success: From Inception to Today
Reflecting on Our Journey to Becoming Salesforce Growth Partner of the Year Nominee MakeSense is proud to announce that it is a finalist for the Growth Award at this year’s Salesforce ANZ Partner of the Year Awards. This recognition is a testament to our sales and technical teams, expertise, strategies, and partnerships, which have fuelled […]
Experience the Power of Agentforce: Unlock Business Growth with AI and Automation
With increasing competition and shifting customer expectations, Australian companies are leaning more than ever on transformative technologies to optimise their businesses and applying Intelligence in automation and workflow management. Furthermore, Australia is also an emerging leader in Agentforce adoption. A telecommunications company implemented Agentforce with Salesforce Service Cloud to optimise case routing across the organisation. […]