Customer Success Story

A Large Aussie Retailer transforms its e-commerce processes with a Mulesoft integration

Customer Introduction

  • Customer is a speciality tea & beverages provider who is part of Global CPG/Retail enterprise
  • Looking for a strategic partners to strategize, enable, build and support MuleSoft API platform
  • Prevailing non-standard integrations and redundant solutions
    APIs reaching end of life support
  • Challenges in expanding and shifting to new business models
  • Integration with global supply chain

The Situation

  • Customer has existing APIs built on the older version of MuleSoft Any point platform
  • Need architecture and strategic advisory to transform existing processes and adopt to new fulfillment engines
  • Enable eCommerce play with direct to home delivery
  • Extend the platform capabilities to meet their geo expansion plans
  • Lack of a dedicated support team and MuleSoft Anypoint platform expertise hindering successful running of customer core business operations

Enter MakeSense

  • MakeSense Pty Ltd has been chosen as a strategic partner to build and manage MuleSoft API platform
  • Responsible for transforming and building new revenue channels like eCommerce and Ship from store.
  • Build API-led fulfillment engines to enable ship from store, direct shipment to home
  • Seamless optimization of inventory across all stores.
  • Migrated older version of the new APIs with zero down time.
  • Enables 24/7 business support supporting all the regions
  • Client business are now equipped to scale their capabilities and also add additional capabilities with ease
  • Provided value added services with best practices and guidelines to build and operation MuleSoft/API management platform

The Outcomes

  • 2X improvements in revenue through adoption of new revenue channels
  • Significant inventory optimization across all the stores
  • Significant cost savings through supply chain optimization and direct shipment to home
  • Reduced TCO by consolidating legacy middleware platforms to MuleSoft
  • De-centralised environment that enable Self-service capabilities to drive line-of-business innovations

Please submit the form and save your copy.