Customer Success Story

A Large Aussie Retailer transforms its e-commerce processes with a Mulesoft integration

Customer Introduction

Customer is a speciality tea & beverages provider who is part of Global CPG/Retail enterprise
Looking for a strategic partners to strategize, enable, build and support MuleSoft API platform
Prevailing non-standard integrations and redundant solutions
APIs reaching end of life support
Challenges in expanding and shifting to new business models
Integration with global supply chain

Customer has existing APIs built on the older version of MuleSoft Any point platform
Need architecture and strategic advisory to transform existing processes and adopt to new fulfillment engines
Enable eCommerce play with direct to home delivery
Extend the platform capabilities to meet their geo expansion plans
Lack of a dedicated support team and MuleSoft Anypoint platform expertise hindering successful running of customer core business operations

MakeSense Pty Ltd has been chosen as a strategic partner to build and manage MuleSoft API platform
Responsible for transforming and building new revenue channels like eCommerce and Ship from store.
Build API-led fulfillment engines to enable ship from store, direct shipment to home
Seamless optimization of inventory across all stores.
Migrated older version of the new APIs with zero down time.
Enables 24/7 business support supporting all the regions
Client business are now equipped to scale their capabilities and also add additional capabilities with ease
Provided value added services with best practices and guidelines to build and operation MuleSoft/API management platform

2X improvements in revenue through adoption of new revenue channels
Significant inventory optimization across all the stores
Significant cost savings through supply chain optimization and direct shipment to home
Reduced TCO by consolidating legacy middleware platforms to MuleSoft
De-centralised environment that enable Self-service capabilities to drive line-of-business innovations