Empowering Change: MakeSense, Enzigma & Salesforce’s Game-Changing Volunteer Engagement Solution

Customer Introduction

Our remarkable customer serves as a vital catalyst in the realm of tech education, paving the way for individuals, non-profits, and schools to achieve their goals but lack the necessary technical skills. In response to this problem, our customer has created a bustling portal, brimming with possibilities, connecting tech-savvy volunteers with non-profit organisations. This platform takes into account locations, skills, and time preferences, ensuring that the connection of these two worlds results in extraordinary partnerships and the attainment of remarkable outcomes.

In an era where technology propels progress at an unprecedented pace, our customer’s service has emerged as a transformative force for non-profit organisations trying to keep up, but lacking the IT budgets of for-profit organisations. By harnessing the power of this platform, these organisations gain the means to modernise their services and keep stride with the ever-evolving technological landscape. It has become an indispensable asset, equipping them with the tools needed to stay relevant, innovative, and impactful in today’s fast-paced digital age.

The Situation

Ensuring this portal was resilient and optimised to serve its important purpose was crucial for the customer and they knew they needed a team of technical wizards with extensive Salesforce experience to drive the outcomes they needed. 

These included: 

To meet these multifaceted requirements, our customer sought an external Salesforce partner and expert who could deliver a customised solution that seamlessly integrated these functionalities into their existing system. By engaging the expertise of such a partner, our customer aimed to enhance the user experience, maximise efficiency, and ultimately drive greater social impact through their transformative platform.

Enter MakeSense

The organisation found MakeSense, a renowned Salesforce partner and expert to take on the portal project. Harnessing the collective power of the MakeSense team, was the right strategic move to conquer the challenge at hand. Their expertise in Salesforce technologies, including CRM and Sites, combined with an arsenal of additional tools and tech such as Apex, HTML5, CSS3, JQuery, Javascript, IDE, JIRA, Confluence, and Bitbucket, fueled the transformation of the portal’s capabilities.

With a keen focus on seamless integration, MakeSense delved into their wealth of experience to deploy integrations that pushed the boundaries. Leveraging the LinkedIn APIs, they unlocked the potential to access the information of already registered LinkedIn users, enabling a rapid registration process supplemented by prefetched information

Additionally, the integrations extended to the IRS database and automate business verification against OFAC and 501c3 to accelerate registrations and ensuring accurate verification. The integration with Google Calendars further enhanced the portal’s functionality, fostering efficient scheduling and organisation.

Throughout the journey, MakeSense’s technical expertise proved to be the driving force behind the portal’s remarkable transformation. Their meticulous attention to detail, leveraging cutting-edge tools and technologies, ensured the successful deployment of a powerful Salesforce solution that surpassed expectations and delivered unparalleled results.

The Outcomes

The project achieved remarkable outcomes through MakeSense’s expertise and Salesforce implementation which led to a seamless and efficient experience for all stakeholders.

Automated project suggestions for volunteers, made it easier for them to find suitable opportunities. Easy-to-use project posting wizards empowered nonprofits to showcase their initiatives effortlessly. The responsive user interface enabled convenient registration and profile management for volunteers and nonprofits, ensuring platform-independent access.

MakeSense’s implementation of a complex volunteer matching algorithm on® positioned them as pioneers in the field. The user-friendly and cost-saving UI development further highlighted their technical prowess. The project’s uniqueness lay in its collaboration among volunteers, nonprofits, corporations, and partners, fostering a cohesive and impactful ecosystem.

The solution now gives the Non-Profits free access to more than 3,000 technical volunteers, and the user-friendly UI eliminated the need for a UI designer, providing significant cost savings for clients. Overall, the project has empowered collaboration and drove meaningful impact. The project’s key features enhanced efficiency, and has provided expanded opportunities for nonprofits. The seamless integration of volunteers, nonprofits, corporations, and partners has created a unique ecosystem, propelling positive change.

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