This case study explores how Abaco Machines, an Australian manufacturing and distribution business, transformed its sales, inventory, freight and invoicing operations by replacing fragmented systems with a connected Salesforce and MuleSoft ecosystem.
As the business grew, critical workflows were spread across multiple disconnected systems, including internal platforms, Xero and Machship. Manual processes for quoting, inventory validation, freight coordination, approvals and invoicing limited visibility, increased administration and made it difficult to scale operations efficiently.
MakeSense partnered with Abaco Machines to design and implement a connected operational platform that unified customer management, inventory visibility, freight handling and invoicing. Through Salesforce and MuleSoft integration, the solution automated key workflows and established a single source of truth across the organisation.
The result was improved operational visibility, reduced manual administration, smarter order fulfilment and a scalable foundation capable of supporting future business growth and ongoing process improvement.
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