Faced with outdated methods that hindered community involvement and system connectivity, the agency partnered with MakeSense to harness the power of integrated digital solutions.
This transformation allowed citizens to engage digitally, enhancing service efficiency and satisfaction across the city’s transport network.
Learn how API-driven integrations enabled real-time updates and seamless cross-system collaboration, ultimately increasing operational efficiency and community engagement.
Download the case study now to explore the impactful digital leap in urban transport management.
Successfully transitioned community services to a digital platform, improving user accessibility and service efficiency.
Implemented an online system for submitting feedback, eliminating the need for physical visits and manual forms.
Connected various government systems with APIs, ensuring seamless data sharing and compliance with national digital standards.
Enabled continuous communication with the public by providing updates on the status of their concerns and feedback.
Achieved faster resolution of street-related repairs and service issues due to enhanced data flow and management.
Facilitated greater citizen participation in managing public transport services, fostering a higher level of public satisfaction.
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