CUSTOMER SUCCESS STORY

My Med Cert: Digitising Medical Certificates with Salesforce and MuleSoft

Explore how an innovative Australian healthcare platform revolutionised medical certification through a Salesforce and MuleSoft solution from MakeSense.

My Med Cert, a team of seasoned healthcare professionals with over 30 years’ experience, sought to modernise the process of obtaining medical certificates and referrals. They wanted to resolve the ced lengthy wait times, unnecessary clinic visits, and laborious paperwork for patients through technology.

They needed a secure, cloud-based platform to integrate healthcare providers, payment processors, and verification services while maintaining stringent data security and regulatory compliance. They also required a trusted partner to deliver a high-performance, future-proof solution.

Download our case study to discover how MakeSense helped My Med Cert transform operations with Salesforce, MuleSoft, and Heroku—accelerating workflows, reinforcing security, and building a scalable foundation for growth.

Learn how MakeSense delivered the following for My Med Cert:

Unified Customer View

By centralising patient data and interactions within Salesforce, My Med Cert gained an end-to-end view of each user, paving the way for personalised services and streamlined support.

Enhanced Communication

Integrated communication features—from automated notifications to user-friendly service portals—enabled quicker follow-ups and more efficient interactions with patients and healthcare professionals.

Operational Efficiency

Automated workflows and real-time integrations eliminated manual tasks, reduced wait times, and increased overall productivity, ultimately improving the patient experience.

Empowered Team

Comprehensive training and documentation equipped My Med Cert’s staff with the skills to manage the new platform effectively, boosting confidence, adoption, and long-term success.

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