Customer is a Australian statewide health organisation that delivers reliable pathology services to the public.
Their pathologists are medically trained clinicians who work in public hospitals and modern laboratories.
They’re supported by scientists, technicians and support staff who quickly and accurately assess samples so clinical teams can make the best possible treatment decisions for patients.
The Situation
Lack of digitisation of pathology results were delaying access to patient data and making clinical decisions slower
Increasing costs and efforts associated with transportation and testing
As patients demand faster care, healthcare IT teams are under increasing pressure to access clinical data insights and share them across physicians and nurses in real-time.
Enable seamless capabilities and create better experiences for patients across regional and rural locations
Unify the 60+ labs across the state into a single statewide pathology service to delivery efficient services to people
Enter MakeSense
Built API capabilities to Collect, Store and Enable clinical data to doctors, pathology teams and forensic teams.
Create better patient experiences across rural and regional centers by enabling access to pathology data across all channels through APIs
APIs designed with multiple digital experiences that can be accessed through custom web and mobile applications.
Built API for dashboards to see patient history and seamlessly access pathology reports
The Outcomes
IT teams can harness the power of APIs to build new clinical apps and devices — driving better patient experiences.
Better patient coordination across multiple healthcare sites
Enable telemedicine, remote consulting, home health options with patient facing portals
Improved patient outcomes
Drive efficiency connecting patients, nurses, patients and pathologists
