When the COVID-19 pandemic shifted consumer behaviours towards online shopping, T2 partnered with MakeSense to seamlessly integrate its online and physical store operations to capitalise on the rapid pivot to e-commerce.
This case study explores how MakeSense’s innovative API solutions enabled T2 to manage inventory more efficiently, enhance customer service, and maintain its commitment to sustainability and artistic expression.
Discover how T2 transformed its business model to thrive during challenging times and how it continues to innovate in customer experience across all platforms.
Download the case study now to learn more about T2’s successful adaptation to a new retail environment.
Integrated customer experiences across online and in-store platforms, enhancing operational efficiency and customer satisfaction.
Automated inventory processes across stores to serve physical and online customers, reducing waste and increasing turnover.
Leveraged brick-and-mortar stores as distribution hubs, speeding up delivery times and reducing last-mile delivery costs.
Centralised pricing and inventory data, ensuring consistency across all sales channels and improving customer trust.
Local fulfilment options strengthened community ties and personalised customer interactions, enhancing the overall brand experience.
Streamlined operations and consistent customer experiences boosted sales and reinforced customer loyalty during the pandemic.
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