Scicluna’s is a distinguished family-owned enterprise renowned for supplying premium
local produce to over 500 hospitality businesses throughout Victoria.
Scicluna’s needed to upgrade its technological infrastructure to improve customer data access and achieve a unified view of its clientele. They also needed to find the right partner with the necessary experience they could trust to deliver the solution and outcomes they desired.
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Scicluna’s partnership with MakeSense and how they enhanced their CRM capabilities using Salesforce Sales Cloud.
Configured Salesforce components to centralise customer data, providing a comprehensive overview of all client interactions.
Enabled call and email logging features to facilitate improved follow-ups and more efficient communication processes.
Streamlined data management and improved communication tracking significantly increased operational efficiency and overall CX.
Detailed training sessions and documentation equipped the team with Salesforce Sales Cloud skills that enhanced their productivity and confidence in handling CRM tasks.
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