Use case

Enabling seamless data exchange: Overcoming integration challenges in the public sector

Situation/Challenge Outline

Operating in a public sector organisation has its fair share of challenges. One of the most significant is trying to efficiently and securely share data across divisions or to other public sector organisations with different systems and applications.

Distributing data across multiple systems and applications is a process plagued by issues, including long delays, tedious and time-wasting manual processes, data integrity, accuracy concerns and significant security considerations. When collaborating on a project with multiple public sector divisions or organisations, timely data sharing can often be crucial as up-to-date details are often necessary for success, particularly in complex legal, scientific and medical industries.

As a result, there is a need to implement a solution that can address these challenges and provide streamlined data sharing, real-time insights, and implement robust cybersecurity measures.

MakeSense’s solution

The exchange of sensitive data and information between services in the public sector, requires an API-led connectivity approach to ensure the data is efficiently and securely shared. This approach provides a real-time, reliable, robust and reusable integration solution.

Rather than using daily batch processes to exchange information, an event-driven sync replaces these processes. This ensures that the information is effectively and securely synchronised between the systems, enhancing the accuracy and up-to-date nature of the information.

Steps to be taken

  • Implement MuleSoft as the integration platform
  • Utilise a modernised API-led connectivity (ALC) approach
  • Replace the existing daily batch processes with API-led integration via HIP
  • Enable an event-driven information sync 
  • Ensure the proper exchange and synchronisation of information between systems
  • Test and validate the integration solution to ensure it meets the requirements and functions as intended
  • Deploy and monitor the solution to ensure it remains effective over time

Diagram of solution

Benefits of MakeSense’s solution

  • Improved data consistency, reliability, and security.
  • Facilitates real-time decision making and collaboration across key stakeholders by implementing an event-driven synchronisation via a modernised API-led connectivity (ALC) approach.
  • Enhanced accuracy and completeness of the information sharing process by ensuring that the system identifies data correctly.
  • Improves the quality of information by designing APIs that are tailored to multiple digital experiences, providing seamless integration with custom web and mobile applications. 
  • Ensure users have reliable, consistent and secure access to information, thereby enhancing the speed and efficiency of information retrieval.

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