Enhance Your Business with Custom Autonomous AI Agents
In today’s rapidly evolving business landscape, leveraging artificial intelligence is crucial for staying ahead of the competition. Salesforce Agentforce is a groundbreaking suite of autonomous AI agents that augment your workforce across service, sales, marketing, commerce, and more. By combining human expertise with AI capabilities, Agentforce empowers organisations to boost scale, efficiency, and customer satisfaction like never before.
Salesforce Agentforce enables companies to deploy AI-powered agents that analyse data, make decisions, and complete tasks autonomously. Built using the new Atlas Reasoning Engine, these agents operate with real-time data and within customised guardrails, ensuring accurate and valuable interactions without requiring human intervention. With low-code tools, organisations can quickly build, customise, and deploy their own agents for any use case across any industry. It is important to mention that Einstein Copilot has been upgraded to Agentforce.
Atlas Reasoning Engine
The brain behind Agentforce is an engine that autonomously analyses data, makes decisions, and completes tasks, providing reliable and accurate results by simulating human thinking and planning.
Autonomous AI Agents
Agents can operate independently, handling complex, multi-step tasks without human input. They adapt to changing conditions using real-time data, ensuring every interaction is informed and valuable.
Low-Code Customisation
Build and deploy AI agents quickly using low-code tools, allowing for easy customisation to meet specific business needs without extensive coding or AI expertise.
Agentforce Partner Network
Access pre-built agents and utilise agent actions from partners like Amazon Web Services, Google, IBM, Workday, and more, expanding the capabilities of your AI agents.
Seamless Integration
Integrates with Salesforce's existing automation capabilities, including Salesforce Flow, MuleSoft, and Apex methods, enabling agents to execute tasks across the enterprise effortlessly.
Autonomous Customer Support Replaces traditional chatbots by handling a wide range of service issues without preprogrammed scenarios, improving customer service efficiency and satisfaction.
24/7 Prospect Engagement Engages with prospects around the clock, answering questions, managing objections, and scheduling meetings based on CRM and external data, allowing your sales team to focus on building deeper customer relationships.
Personalised Training Provides personalised role-play sessions for sales teams, using Salesforce data and generative AI to help sellers practise pitches and handle objections tailored to specific deals.
Automated Marketing Campaigns Automates the full campaign lifecycle, using AI to analyse, generate, personalise, and optimise marketing campaigns based on your business goals, maximising marketing effectiveness.
E-commerce Assistance Assists e-commerce merchandisers with site setup, goal setting, personalised promotions, product descriptions, and data-driven insights, simplifying daily tasks and enhancing the online shopping experience.
Enhanced B2B Buying Experience Helps buyers find products, make purchases, and track orders via chat or within sales portals, streamlining the procurement process.
Digital Concierge Acts as a digital concierge on e-commerce sites or messaging apps, offering personalised product recommendations and assisting with search queries, boosting customer satisfaction and sales.
Understanding the building blocks of Agentforce’s AI agents helps you maximise their potential
Real-Time Data Access
Connects to Salesforce Data Cloud, unifying and harmonising customer data across systems for complete context and precision.
Zero Copy Capability
Allows for quick and easy retrieval of structured and unstructured data from external systems without copying, enhancing data security and efficiency.
Human-Like Reasoning
Simulates how humans think and plan, autonomously analysing data, making decisions, and completing tasks with high accuracy.
Adaptive Planning
Builds and refines action plans, ensuring they are accurate, relevant, and grounded in trusted data.
Seamless Automation
Integrates with Salesforce's automation tools, such as Flow, MuleSoft, and Apex methods, enabling agents to execute existing workflows and actions.
Customised Guardrails
Operates within your organisation's predefined parameters, ensuring compliance with industry standards and regulations.
Data Protection
Ensures customer data is handled securely, maintaining trust and integrity.
As a trusted Salesforce partner, we offer the experience and expertise needed to deliver comprehensive services to help you maximise the benefits of Salesforce Agentforce.
Consultation and Strategy
Understand your business needs and develop a customised AI agent implementation plan.
Implementation and Setup
Configure Salesforce Agentforce and deploy AI agents tailored to your workflows and customer engagement goals.
Customisation and Development
Build bespoke AI agents with features and integrations that meet your unique requirements, using low-code tools for quick deployment.
Training and Support
Equip your team with the knowledge and resources they need to manage and optimise AI agents effectively.
Expertise
Our team of certified Salesforce professionals has extensive experience in deploying AI-driven solutions across various industries.
Customised Solutions
We focus on creating AI agents specifically designed to meet your business objectives and scale with your needs.
Proven Track Record
With a portfolio of successful implementations, we have the credibility and skills to deliver exceptional results.
Ongoing Partnership
We offer continuous support and updates to ensure your AI agents evolve with your business, keeping you ahead of the curve.
