IT Managed Services

Customised managed services solutions for your unique business needs

Your end-to-end transformative technology partner

MakeSense specialises in providing customised, end-to-end transformative IT managed services, designed to meet your unique business needs and goals. We oversee the entire project lifecycle with a focus on comprehensive delivery management, program and project governance to drive significant transformations in your operations. Our dedicated, co-managed, and shared service modes cater to every business requirement, delivered through our expert onshore, nearshore, or offshore teams. With MakeSense, you’re not just securing technical support services, but partnering with a transformative force that brings strategic focus, flexibility, and resource optimisation, ensuring you remain ahead in the dynamic IT landscape.

Our areas of expertise included in our
Managed Services:

Platform Professionals
Intelligent Integrations
End to End Project Development
Performance Optimisation
Project Management & Delivery
Proactive Monitoring & Support
Upgrade & Uplift

Why organisations need MakeSense’s managed services

Digital focus

Stay ahead of the curve and leverage the latest tools and trends to drive business growth, with our expertise in a wide range of technologies including integration, Hybrid Integration and RPA.

Agility

Our team of experts works collaboratively with clients to provide flexible and scalable solutions that can be quickly adapted to meet evolving needs. This ensures that our clients can stay nimble and pivot as needed to capitalise on new opportunities.

Customer focus

Our managed IT services are designed with this principle in mind. MakeSense prioritises communication, collaboration, and transparency to ensure that our clients are delivered innovative and scalable solutions.

Scalable and flexible partner

MakeSense provides the flexibility and agility of a smaller firm while offering the deep expertise and resources of a larger organisation. Our clients can benefit from the best of both worlds – personalised attention and a dedicated team of experts, along with the resources and support of a larger organisation.

Expert team

Our clients receive the highest level of service and support, with solutions that are optimised for their unique needs. Our team is continually learning and staying up-to-date with the latest technologies and trends to ensure that we can provide the best possible solutions to our clients.

End-to-end service provision

We support our clients throughout the entire project lifecycle. From planning and design to implementation and ongoing maintenance. Our comprehensive approach ensures that our clients can focus on their core business activities, while we handle the technical details and ensure that their IT infrastructure is running smoothly.

Why our advisory and consulting approach just makes sense

Platform set up and sizing

We have extensive experience in platform setup and sizing across a range of technologies and platforms, including Cloud Hub 1.0 and Cloud Hub 2.0. Our team of experts will work closely with you to understand your business’ specific requirements and design a platform that meets your needs. We will also provide ongoing support to ensure that the platform remains stable, secure, and available at all times.

End-to-end project development

Our team of experts provide comprehensive solutions, covering every aspect of the development process, from project planning and requirements gathering to design, development, testing, and deployment. We use the latest technologies and methodologies to ensure that our clients' projects are delivered with the highest quality and meet their business objectives.

Delivery and PMO

Successful project delivery requires more than just technical expertise - it requires effective project management and governance. At MakeSense, we offer end-to-end managed services for project delivery and PMO to ensure your project is delivered on time, on budget, and to your specifications. Our project managers will work closely with your team to develop a detailed project plan and provide regular status updates to keep you informed throughout the entire process.

Proactive monitoring and fixes

Identify potential issues before they become critical, reducing downtime and minimising disruption to your business operations. We use the latest monitoring tools and techniques to monitor our clients' infrastructure and identify potential issues. Our team of experts will work quickly to fix any issues that are identified, minimising the impact on our clients' business operations.

Marketing automation & personalisation

At MakeSense, we understand that it's not enough to just set up a platform and let it run. Our expert team will work with you to identify any areas for improvement and implement solutions that enhance performance, scalability, and efficiency. From infrastructure optimisation to application performance tuning, we will continually monitor your platform to ensure it's meeting your business needs and providing the best possible user experience.

Upgrade and uplift

At MakeSense, we offer comprehensive upgrade and uplift services that help you to stay ahead of the competition and take advantage of the latest technologies and tools. Our team of experts will work with you to determine the ideal upgrade path for your specific needs, taking into account factors such as compatibility, functionality, and cost. We use industry-leading tools and techniques to ensure that your upgrade is completed smoothly and efficiently, minimising downtime and disruption to your business operations.

Key factors

Customer Success Story

T2 is an Australian premium tea brand known for its artistic, sustainably sourced products, unwavering customer focus, and mission to unite the world through a shared love for tea.

Discover T2’s remarkable digital transformation journey with MakeSense. Learn how they successfully integrated online and offline retail, optimised inventory management, and enriched customer experiences amidst a global pandemic with MakeSense end-to-end managed services.

“T2 gained a trusted relationship with MakeSense that was commensurate with the culture I was trying to establish. I would recommend the business, the partnership and the opportunity.”

From Managed Support to Platform Support and Application Support, our efficient, skilled teams are primed to assist. Contact MakeSense today, and discover how our bespoke Managed Services can make your business thrive.