Managed Services

Engagement and communication made easy.

Engagement Models

No two organisations are the same and neither are their business needs, or the way they engage with their partners. We help our customers with tailor made engagement models, aligning with your organisational goals and enterprise delivery methodology. We are flexible and provide a cost-efficient engagement through our onsite, offshore and hybrid delivery teams. MakeSense’s managed services offerings are broadly categorised into the following.

Managed Service

Need someone to take it all on and deliver a program or a bunch of projects from inception to deployment? Do you need an end-to-end lifecycle management and service delivery model? MakeSense has been engaging with our customers, delivering solutions with the benefits of managed services in agility, cost-efficiency, comprehensive support, and transparency. We align with your organisational goals and work with your stakeholders to derive size, optimise schedules and prioritise requirements.

Shared Service

You have been through a transformation. Your program is up and running and your projects are delivered. You need a lean and cost-efficient service that does not have the burden of fulltime consultants being underutilised. MakeSense has been offering our customers shared resources, be it for couple of weeks in a month or for support ticket buckets. We work with you to provide these flexible shared services that are measured with SLAs, KPIs or priorities to deliver and support your existing services and API’s.

Factory Model

Have you already defined your API led strategy and now you want more out of it? You need a partner to provide you a service on a per API or integration for a specific transformation initiative? We offer this factory model to our customers when there is a sizable API or integration service needed. This approach from MakeSense follows an A La Carte approach of segregating your services and API into specific buckets. We offer a transparent predetermined effort, schedule and costing based on complexities and standardised delivery parameters.

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